The main task of the Service Center is to maintain and increase the service life of DN Solutions equipment.
Staff of the Service Center:
5 electronics engineers
5 mechanical engineers
2 programmers.
The CNC machine tool service department provides our Customers with timely and qualified service, which includes:
— installation supervision and commissioning
— training of machine operators
— development of production technology
— writing of control programs
— warranty service
— repair of faulty equipment and replacement of spare parts
— supply of spare parts from the warehouse in Dnipro and Langenfeld (Germany)
The high level of technical knowledge of our engineers is ensured by the experience gained during regular training and education, as well as consultations with leading DN Solutions specialists.
The qualifications of our adjusters and work with high-quality tools allow us to carry out complex and labor-intensive commissioning and repair work in a short time and with high quality. During commissioning, the Service Center engineers train the Customer’s personnel on the correct operation and timely maintenance of DN Solutions machines.
The Service Center provides both warranty and post-warranty maintenance of the installed equipment. Repair and maintenance of machines after the warranty period is carried out both by one-time requests and on the basis of service contracts.
Experienced adjusters of the Service Center provide telephone consultations on equipment operation, as well as fault diagnostics and recommend measures to eliminate them.
The Service Center employees have extensive experience not only in carrying out commissioning work on new equipment, but also in comprehensive modernization of machines.
During the company’s operation, the Service Center engineers have put into operation more than 1,000 new and modernized CNC machines.